Terms of Service

Terms of Service

• Acknowledgments
• Rush Orders
• Dies
• PMS Colors
• Prices
• Gold And Silver Orders
• Minimum Custom Order
• Artwork
• Cancellations or Changes
• Delivery
• Trademarks
• Plating Changes
• Returned Merchandise
• Pre-Production Samples
• Split Shipments
• Accepted Credit Cards
• Product Guarantee

Cancellations or Changes

Any cancellations or changes after an order is placed will be subject to all cost incurred plus a cancellation charge of $50 and will be invoiced accordingly.

Delivery

Please allow 3-4 weeks for delivery upon receipt of order. Orders are shipped F.O.B. Carlsbad, California. Shipping is via ground service and all shipping and handling charges will be assessed accordingly.

Trademarks

The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available.

They are not intended to represent that the products or artwork are produced or endorsed for the owners of the artwork, designs or trademarks.

Sierra Emblem assumes no responsibility for determining who does or does not hold title to a particular trademark.

All liabilities of this nature rest with the customer.

We reserve the right to use all logos in our advertising and displays unless notified in writing at time of order.

Plating Changes

Plating changes are available at no charge as long as the same die is used.

Returned Merchandise

No order may be returned to the factory without prior factory authorization. Authorization must be requested within 10 days from invoice date.

Accepted Credit Cards

We accept American Express, Visa, and MasterCard.

Acknowledgements

All orders must be in writing are acknowledged promptly with estimated shipping date. Please notify us of any discrepancies.

Rush Orders

Please adivse if you have a rush order and we will make every effort to accommodate your request.

Dies

No charge for standard dies that meet the catalog minimums. All dies and their titles do not convey. 3D dies quoted on a case by case basis.

PMS Colors

Exact color matching is available on all of our products except for Cloisonné products. Every effort will be made to match PMS colors as closely as possible. Due to various methods of manufacturing, we can not guarantee exact color matches.

Prices

All prices on the web site or catalogues are subject to change without notice due to fluctuations in raw material costs.

Gold and Silver Orders

Gold and silver orders require pre-paymentt due at time of order. Prices on gold products are base on gold market prices and can fluctuate on a daily basis.

Artwork

Electronic camera ready artwork is preferred. We cannot guarantee the return of artwork.

You may submit artwork in one of the following formats: Adobe Illustrator, Corel Draw, Adobe PhotoShop 6.0, PDF, JPG, TIFF, and BMP. We accept PC file format.

Art charges if needed may apply and are billed at $ 30.00 per hour for complex designs. No charge for simple artwork and type setting

Preproduction Samples

Preproduction samples are available with a $75.00 deposit and 2-3 week delivery.

Upon approval of sample, $75.00 is applied to order and an additional 2 to 3 weeks is required to complete production.

Split shipments

When your order calls for a delayed split shipment, the merchandise will be produced and billed, with shipments delayed per your request.

The delayed split-ship charge is $10.00 per shipment. No delayed split shipments will be allowed past a 10 day period of time.